Connecting Salesforce & WhatsApp

Improve customer experience, streamline communication across channels and monitor every interaction.

Features

Personalize

Review known person’s data while chatting on WhatsApp to provide a personalized customer service and relevant and accurate answers.

Track

Keep control of each engagement with customers throughout the buyer journey by easily logging your WhatsApp chats into Salesforce activities.

Operate

Instantly convert requests, tasks and technical issues raised by customers into cases in Salesforce to enhance and speed up resolution.

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